I do not usually post twice in a day, but this was brought to my notice - it's irresistible. One of those Rohan-speaks gems.
No, I did not say it. Rohan Shravan, CEO of Notion Ink, said it.
Here's an interview in NotionInkHacks (now TabletRoms) from March 2011 - you know, not long ago, and when sh*t was hitting the fan with delivery issues. It was a soft interview, I've got no issues with that. But here's the interesting sentence
Question: What is the typical turnaround time for a defective Adam at the moment?
Rohan's Answer: Varun is the best person to answer this. On technical glitch it must be lower than 12 hours as a line set in-house. The training is already over for the support staff.
Hey Rohan, what is this "line" set in-house? Does anyone care about this "line"? Because we all know that turnarounds for defective Adams is in months, not hours. Even the emails aren't answered in 12 hours.
This must be among the most disrespected CEOs in the world, because a lot of what he says never happens.
Notion Ink Support team, LISTEN TO YOUR CEO, DO WHAT HE SAYS. Let's have a "10 hour turnaround" time - whatever that means. Hopefully it isn't like one of those "coming soon" definitions.
They do have 10 hour turnaround time. The problem is that they work 1 minute per day rest of the time spent they are dreaming because that is what they do. Following is taken from "About Us" section of their website:-
ReplyDelete"Adam is just the beginning of that dream set in motion. We're out to challenge the norm, question existing ideologies of function and form, to change the curve of our conversation with technology, be it by redefining the species or creating a new breed of intelligent, intuitive devices to reckon with."
if you decipher it, it means Adam is just beginning of dream so do not expect that we will be awake "SOON". They are definitely challenging the norm (customer support, working product), questioning the ideologies (promises, honesty, openness huh), conversation with technology ("Weekly" conversation), redefining species or new breed of intelligent (cunning, flash - reflash - flash - reflash ), intuitive devices (GPS points to North when it should point to South or using your adam as paper weight, how intuitive).
Imagine using that compass to find your way.
ReplyDeleteOh by the way, thanks for linking to my blog!
ReplyDeleteQuoting someone from the link you shared...
ReplyDeleteI believe this is what can be called a hogwash. Who’s to say the Admin is not Rohan?
It is like a Q&A about nothing with no meaningfull inpact.
Admin – So, how’s business?
Rohan – Business is good
Admin – so, catch much sun in india and taiwan?
Rohan – yeah, just a bit, I was wearing sun tan.
Admin – will we get some software?
Rohan – maybe, google willing, current status of software deliveries is “Shipment under process”
that is just my 2 euro cents
Hahhaha...Now who is "Varun"??? The same blabbermouth on CES videos???
It is a global world now.
ReplyDeleteLOL...Hm...So now we know another "co-founder" after "Rohit"....Who else?!
ReplyDeleteEagerly waiting for a post....either by the CEO or you! :)
ReplyDelete:) by the end of the week. Have a couple of themes but no time. But at least I won't say "coming soon" - I will have a post by the end of this weekend.
ReplyDeleteYou are welcome. And you should perhaps post more often.
ReplyDeleteToo busy for that :(
ReplyDelete