http://conclave.notionink.com/showthread.php?1168-Poor-Customer-service
What's the point if you don't even respond to the queries.
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Update: Dec 13th. Barely a day after the post above, either the user removed it (hmm.. unlikely) or Notion Ink quietly removed the post. I've seen this happen before - so here's the text of the post as-is
"sent ur customer service manager Ragu email back in first wk of November with videos of my problem no reply. then got email that my Request number 16707 is changed to 1038 as u guys have moved to new support system. sent an email on 14 Nov stating that i havent receivd any reply from Ragu. still no reply. then again i sent an email on 29th Nov again didnt get any reply. On 1st Dec sent an email with photographs atttached comparing adam with ipad still havent got any reply. then sent email on 10th dec still waiting for ur reply.
please dont make me come to your office n shout at you guys. any ways i do write for a local paper and all of this thing is going in our next tech edition. lets see then u reply"
Do what's right, Notion Ink. If it was the user that removed the post, then tell me so and I will mention it.
HAhah, he should have burnt them in the local tech newspaper, i would have! I guess Rohan S and the rest of the team were busy waiting for the tabletroms guys to deliver on ICS for them. What happened to the 100 member team then?
ReplyDelete100 = 4.
ReplyDeleteAny idea which newspaper? Would like to read the article.....Extremely disappointing...Customer Service is the only guaranteed path to any Company's growth/success (Since other parameters are not under our control)...The least they could do is work towards helping the Customers who bought "The Adam-Crap"....Feel sorry for the customers.
ReplyDeleteWhy doesn't somebody sue them?!! Indian Law doesn't permit it? Or is too much procedural to actual go through the ordeal?! I say sue them Big time all you cheated customers!
[jksaur comment: Sorry mate, I'm going to have to [bleep] some of your content]
ReplyDeleteAs an Ex-Employee, I feel ashamed that i was ever a part of such a frivolous/indecent/arrogant company.....Its such a shame!
And the CEO is like [bleep]
No matter what you request him to do---he is always arrogant. Customers keep sending emails in bulk asking the same thing again n again----Yet he is least bothered. Infact, even when people where suffering using the first half baked product, he coolly moved onto the second one!
Worse, he has a 3 member team [bleep] whom he calls "Partner". [bleep]
I don't know. He didn't mention. Text is as-is, no other information.
ReplyDeleteSuing isn't that simple - it's a lot of effort on the litigants part too. Unless you have time, money, patience it isn't worth it. For many, it's a bad purchase and after some time you just sell it or throw it or leave it on the side.
See, I told you! 100=4.
ReplyDeleteYes, I agree that such a measure should have taken and also that such a step is waste of time/money/patience etc. However, there was a talk about suing the company long ago on Addicts.
ReplyDeleteI had personally been to the Bangalore HQ. Place was more or less a dungeon. Met the VP-Sales-[snipped]. He spoke to me for 5 minutes about me getting a fully functional devices ("soon/shortly") in such broken English and hurry that it was impossible to make out what he was speaking. Whoever appointed him, should be given a Nobel prize!
After that he spoke for almost an hour about anything but my device..He exuded a lot of pride and arrogance (I didn't quite see the point of it, as he was standing in front of a customer who had placed an order in DEC and was meeting him in MARCH!!)...He spoke about the Billions of Dollars the Company would make, how many people were dying to buy it...It was all I could do from pouncing on it. So much for loyalty!
He spoke about a lot of things except my device. I almost felt like a wife who was being cheated by her husband...and the husband trying to lure her about the jewellery/car he would buy in future.
I told him that customers could sue the Company. He very skillfully told me that Indian Courts and justice don't always go hand in hand..And it would be silly to think you could sue such biggies! Is that what you tell a 50 year old man who has had atleast 30 years of Corporate experience?
As expected I didn't get my device on time (whatever that meant..on time! huh!)...and when i got it was just a piece of junk. I wanted to donate my Adam for the Lenovo Laptop Advertisement-where the granny makes a pizza on the laptop...Atleast that way Adam would have any use!
Apologies for ranting here. I am not allowed on the forum..My emails never get answered..plus, I can't get through to anybody at the office...
Oh the cognitive dissonance! While I would not want to make personal comments about individual NI supporters, I can't resist pointing this out:
ReplyDelete"http://notionink.wordpress.com/2011/12/09/next-step-integrate-39-kernel/comment-page-2/#comment-115490"
"I have an adam, and I have a Desire HD.
Both are of a similar age.
Which one has definite plans to get ICS?
The one from the huge corporation, or the one from the undervalued Indian entrepreneur?
No ICS for HTC Desire HD [snip]
Thank you, NI, for standing by your creation rather than abandoning it and moving on. [snip]"
Did HTC promise him something about the Desire HD and not deliver on it? One big reason the Adam needs to be upgraded with "official" software is that it was severely disabled with the Eden/Froyo OS, and lacked official market access. I guess the Desire HD must be working almost exactly as advertised. The problem with HTC is that they have spent a huge amount of money on Sense, and it might not be viable for them to port it to ICS for each and every phone.
On the other hand, when the Adam was to be launched, there was lots of speculation about Gingerbread, and it was alluded that the Adam would be a test bench for a newer version of Android meant for tablets. Ultimately, the Gingerbread turned out to be for phones, which the Adam wasn't, and Honeycomb was released later and only to selected partners.
Therefore, the Eden/Froyo release became a stop-gap arrangement, and the manufacturer, which intended the Adam to be a prototype probably carried on because they would want to ultimately port ICS to their upgraded device. After all, if they cared about their commitment to their customers, we would have had a better product on our hands. Instead, we have bait and switch in the form of bin2dec(100).
I know I am speculating, but at least I am not delusional. Sorry, Phillip.
I have known your case, and I know how much you had to struggle to get "Adam/What ever you wanna call it". Unfair that people like you had to go through so much due to some irresponsible people. And that too during the sale period of the first product...I mean if the first product buyers (half baked product) had to struggle before and after getting the product...Screw the Company.
ReplyDeleteNo issues JKS. We can let the readers use their fertile imagination to fill in the "bleeps" :) :)
ReplyDeleteFor all I know, many people could come up with better "names" for whatever I wrote. Cheers!
Apparently, some even have trouble with Rohan Shravan being called Mr.R S Pandey.
ReplyDeleteI burst out laughing reading that exchange. I guess he's an expert on Indian naming practices and feels sensitive if Rohan's name is used in any other way than the way he likes it.
ReplyDeleteI have stopped feeding that troll, probably you should too. He seems to get agitated about the most absurd things and has the typical elitist approach that makes a certain set of OSS developers detested by everybody else. For example, he once mentioned why I was calling something in some way when previously I insisted on calling Linux by its correct name GNU/Linux. I don't remember the details, but I do remember his flame.
ReplyDeletePlease share the link to such comments.....
ReplyDelete