Never mind that none of the questions I asked got answered.
The sordid saga of buyers being left in a limbo gets worse. Here's a buyer who wants to escalate lack of response to better business bureau. Here's one that has not yet been taken care of after 4 months. Here's someone who needs help but now understandably worried about to sending the unit out to tactuslabs. You can see more of these in conclave and tabletroms and notionaddicts. The only good example I read was about a German user who got his repair done quickly paying over 150$ for what appears to be a fairly simple fix. That's it.
Even after repeatedly asking NI_Chief on twitter about tactubslabs - no response. Not on the blog. Not on twitter. What a deceptive bunch.
It appears that their US service center is possibly gone - and yet this company will not come out and say what they are doing about it or what the status is. It has been weeks.
Notion Ink, there is no doubt that your Rohan Shravan, your CEO, is inept, clueless and misleads people - but where are the rest of you? Perhaps it's time for the spineless co-founders to speak up and do something about this company that long ago held some promise and not stay in the shadows making yourself look increasingly pathetic. Unless of course you are under gag orders from your CEO - in which case you should probably grow a backbone and do something that's a bit more respectable than taking people's money and making promises you cannot keep.
it may be possible that the entire NI is incapable. The other cofounders are simple hiding behind rohan and let him take all the blame.
ReplyDeleteeven if other cofounder takes over, it would be business as usual
I guess theyre too bothered with Adam 2 to actually care.
ReplyDeleteYour comment actually merits a post by itself. Keep an eye. It reminds me of an interesting segment in 'The Wire'
ReplyDeleteYou are even more skeptic-hearted than I am :)
ReplyDeleteIndeed! These clowns just keep proving every single day why those of us were skeptical in the beginning had every right to worry and every right to warn others of begin taken in on this "dream" spiel.
ReplyDeleteWhat a feckless, terrible company. Also -- does it strike anyone else that the quality of this thing must be so terrible that it just falls apart if you look at it funny? I know you asked this on TabletRoms and were met with derision (big surprise -- Andy and "his team" and he so humbly (snort) likes to them are in total denial -- even if I do give the actual hackers major props for making a shitty device slightly less shitty), but the truth is, I can't recall any product in this price range (tablet product anyway) having so many problems.
This is what happens when amateurs try to create consumer electronics companies.
Oh well. The next big media disaster the Grid 10 (which actually IS the JooJoo 2 -- the name I used to use for the Adam back in November/December of 2010) is trying to lure in the next round of victims. Hopefully the failures of JooJoo and Adam will keep people from wasting their money.
As a technology journalist, I can't write about a lot of this stuff openly, in part because I don't want to give the assclowns more publicity, but I really appreciate what you are doing here.
One more note -- it looks like the German service center is the one good decision they made. I think I read a positive report on Conclave about it too. Using Tactus Labs as a service center was surely a mistake (though to be fair, it's also possible that as a small company, Tactus wasn't prepared for the volume of work or that NI was slow at paying them), but the German partner seems to at least be getting stuff done. Which is more than we can say for the rest of the company.
ReplyDelete