Thursday, December 29, 2011

Wednesday, December 28, 2011

The Notion Ink Sale - should you buy or not buy the Adam?

http://conclave.notionink.com/showthread.php?1171-ICS-Holiday-Sale-and-more!&p=7123#post7123

Apparently they're selling the same Adam (nearly a year old by now), and the prices aren't much different.

Should you buy it? My recommendation are pretty much the same as in this thread from May 2011

If you have spare change to throw away, want to learn a lot about ROMming and RAMming etc. and have all the time to do that, sure.

Everyone else, don't.

Besides, for the similar price, you could get old much better functioning tablet alternatives on eBay, so it makes no sense to buy this tablet unless you're some fan / techie with time to spare.

Monday, December 26, 2011

Yes, yes

Notion Ink CEO  - Rohan Shravan - comment on Dec 24 2012

"Having said that, TR team is going to play far major role we are seeing here. I want to take the whole group past just making ROMs, and change the way tablet works."



oh, such magnanimity. TR should be lucky they're being given a chance to develop the ROMs/ICS for NI.

Let's see how this pans out, in about 6 months.

Monday, December 12, 2011

so much for the highly researched customer service portal...

http://conclave.notionink.com/showthread.php?1168-Poor-Customer-service

What's the point if you don't even respond to the queries.

----------------------------------

Update: Dec 13th. Barely a day after the post above, either the user removed it (hmm.. unlikely) or Notion Ink quietly removed the post. I've seen this happen before - so here's the text of the post as-is

"sent ur customer service manager Ragu email back in first wk of November with videos of my problem no reply. then got email that my Request number 16707 is changed to 1038 as u guys have moved to new support system. sent an email on 14 Nov stating that i havent receivd any reply from Ragu. still no reply. then again i sent an email on 29th Nov again didnt get any reply. On 1st Dec sent an email with photographs atttached comparing adam with ipad still havent got any reply. then sent email on 10th dec still waiting for ur reply.

please dont make me come to your office n shout at you guys. any ways i do write for a local paper and all of this thing is going in our next tech edition. lets see then u reply"

Do what's right, Notion Ink. If it was the user that removed the post, then tell me so and I will mention it.

Wednesday, December 7, 2011

Why I think NI in its current form will wither away and die

In my last post, a commentator asked if I would speculate on NI's future. And here is what I think... and why.

Notion Ink, in it's current form, will wither away, with a whimper, and Adam will die. There, I said it. There is no future for Notion Ink or Adam the Tablet. Now let's go deeper.

I said "in it's current form" because companies, no matter how badly failing, don't necessary "die." You could still have a 1 man company, someone else could buy it for the name and so on. But in it's current form, as a company that makes Adam and Eve and whatever else, it will wither away.

Let's go back to the fundamental premise I talked of before - a company can exist in a commercially viable form when

a) It is a profitable enterprise

OR

b) It is a fast growing enterprise to which there will be capital infusion because there is promise of a significant future reward for today's risk

Of course, badly run companies can also be purchased for certain IP and then most of it killed away, but let's keep that out for the moment.

A company that makes no profit, no promise of significant future revenue or profits - will die. That's simply the economic reality of it.

Let us for a moment forget about Notion Ink's dysfunctional management and incompetent developers and apply (a) or (b)

1. Profitability - a consumer electronics company that makes tablets and sells only a couple of thousand with potentially 0 margin (or -ve, as it only started) is definitely losing money and not making it. Also consider they've been at it since 2009.

2. Growth - None. In fact, I still contend that the second release of order did much worse than the first. After utterly failing the first release, alienating its loyal customers, angering its reviewers and essentially falling back on an external hobby community to support its software development plans, there is no chance that they will magically sell millions. Maybe a few hundred gullible buyers and a few of the "die-hards" who still hopefully linger around. This isn't enough to keep it afloat. They don't have a clue on who their target market should be and they've certainly targeted the wrong market. The techie/hacker market is too small for them to sustain on.

You can look at a few important dimensions for growth and test if they're true. For a start-up company to grow really fast, one or more of these should be true

External factors (market, competition...)

  1. A differentiation or business model that has a significant advantage & attraction in the market (for e.g. Square)

  2. Weak or slow moving competitors

  3. Govt. incentives, push, mass purchase, regulatory advantages


Internal factors

  1. Significant  investment in marketing & sales, infrastructure to keep pace with growth

  2. Ability to hire, retain, develop top talent

  3. Strong distribution & sales channels and wide product availability


Now let's go back and test these against Notion Ink.

External factors (market, competition...)

  1. A differentiation or business model that has a significant advantage & attraction in the market - Except PixelQi - nothing. The market for people willing to suffer the ADAM experience just so they can read in bright light is too, too small to factor growth. USB ports, HDMI are all good for a few techies, most don't care about features but about experiences.

  2. Weak or slow moving competitors  - It's the other way around. With Apple, now Amazon and then the Transformer and Galaxy - it is a very hard market place that has wounded even the big and strong. The competitors are iterating rapidly and Adam, which once looked good on paper, is now history

  3. Govt. incentives, push, mass purchase, regulatory advantages - Nope. None that I know of. The Indian govt. may have been a savior but they're off trying to build their 30,50,100$ tablets. Then there's many others coming up in the domestic market place too - have you read about Eva? (which I predict will vanish soon anyway)


Internal factors

  1. Significant  investment in marketing & sales, infrastructure to keep pace with growth - Nope. For a company that takes months to even have a ticket system, botched service centers, no marketing medium except a strange blog - there sure isn't much happening here. The only exception to this is if there's a hidden investor who is pouring large sums for a flashy entrance post Adam 2. I would call that investor "stupid", they'd be better off buying the design and building a company that works rather than do it via NI. Getting a Tablet reference design isn't rocket science anymore. Read about Eva again, or the $99 chinese tablet.

  2. Ability to hire, retain, develop top talent - Nope. If you're keeping a watch, the supposed "100 member" team of NI is sitting idle for months or are utterly incompetent because it's now beginning to look like NI is contracting developers from the TabletRoms community to help get ICS in place.

  3. Strong distribution & sales channels and wide product availability - Not available anywhere. When the next product releases, if ever, I suspect it will be in few places. 


So, what am I missing? I don't know. No matter how I look at it, this is a lost cause. Sure Adam 2 might come, and the faithful will crow that it will change the world. But for something that built to a crescendo, this will be a slow slide to death.

You can also read a fine post by freedune with a different perspective but essentially coming to the same conclusion.

In the next post I'll mull about the ramifications of what I believe the relation is between NI and the development folks at TR.

Wednesday, November 30, 2011

It's fascinating when I look back

There's a lot I've vented on NI in the past months, starting with my first post, whose message still holds as true today as it was in April. It's fascinating how little this company learnt in the period.

The one that you might want to look at it is one I wrote asking 'What do you stand for, Notion Ink' - and in it you'll see a great paragraph from the CEO of Notion Ink, Rohan Shravan, explicitly stating that they're about to unveil a big effort in Bangalore - here's what it is

This summer Notion Ink is starting a unique (but mostly concealed, though we will open it for a small number of people in different domains who match the criterion set forth by the team) project which will run in-n-around Bangalore area for next 5-6 months. We’re hiring a very large number of contributors from colleges, clubs, various groups and, from diverse fields. The aim of this project is to create a mature “front and back end” system before we open it for the world. Design and develop a scalable model which is optimized for the goal and comprehensive enough to cover a majority of creative domains. We’re be working on the fascinating fields of the natural language processing, relationship extractions, algorithms like YAGO and snow-ball, and the dream behind all our efforts, the BLISS system.

This was back in May. I mean, you and I know nothing ever came of it. What happened to this "unique" project? Guess it was a bunch of mumbo-jumbo like everything else, DIY system, BLISS, Genesis, you name it.

Their website hasn't changed, we still haven't the faintest idea what it is really that they want to accomplish (if anything at all), and at the end of the post I said something to the tune of "you may be young and super bright..." and on that account I was really wrong. Only the "Young" part is true.

Monday, November 28, 2011

4 months... 30 minutes... all the same ;)

Found some new amusement for myself in this thread

Customer asks "hey can you do X" on Aug 6th

It took 24 days for someone to answer it, and "Chief" says

"Working on it" (mind you, this was Aug 30th)

Now, to me, when someone says "working on it" it means "working on it" - and considering that the request was fairly trivial (someone on the same thread says it takes 30 minutes) one would think that given Notion Ink's competent 100 member team this would take maybe 3 days :P

But nope - it's been 4 months and "working on it..." has remained that way. Just another of those things I guess where "working on it" / "coming soon" mean absolutely nothing.

PS - the request may have been trivial - if it can't be done for whatever reason why not just come out and say it? Why mislead and then not follow-up?

Saturday, November 26, 2011

Lowest standards of any fan base...

I'm convinced that the remaining NI fanboys belong to that group of people that have really low standards and impossibly low expectations.

It's such a fine group to sell to! Sell crap, they'll buy it and the best thing is they'll sing your praise for it and find reasons why the crap is gold. How cool is that.

Time for me to market them a few things I need to get rid of.

Hmm...so... has the "whole community" built ICS yet? because there's no ETA from NI. Of course they're waiting for the "community" to do their work for them so they can give them a "bounty" (here boy, candy for you) and perhaps use that as their own ROM (remember Honeycomb? After blogging and misleading people that they were doing their own release for months, they just took Tabletroms!) .  Why invest in resources and develop when you have people doing it for you for a low price. How sweet.

Hurry up "community", NI doesn't have all month long for you to finish it!

Tuesday, November 15, 2011

Let's start building ICS folks... I mean *you* start ;)

Let me read between lines if you will humor me.

On Nov 12th, the CEO of Notion Ink said this on his blog

"17th is when we are expecting ICS to be finally out with the source, and then you will see whole community (aka TabletRoms) and NI pushing in ROMs with different flavors."

And then today (Nov 15th) he said:

"So, Let’s start building folks!"

See something common? If the Honeycomb experience is anything to go by, I guess the Tabletroms people better start cracking because that's what this really means: TR to help again. Don't expect NI to deliver much I suppose, maybe they'll surprise me.

So, NI, don't pull a Honeycomb on us. get original - don't release TR's ROM as yours once they do it. On the other hand I don't even understand why the TR folks are wasting time on a device that has a few hundred users and a dying community and instead focus on fast growing devices/communities where they can make a change. I say this because you can see for yourself the utter lack of interest in whatever Rohan has to say these days... 19 - 20 comments for big announcements, tell you not many care anymore (I do!)

 

Sunday, November 13, 2011

migration of support system is done... what?!

So the CEO of Notion Ink put out a blog post today stating that "Support is up again. Migration was successful"

Good.

Except that you should be asking - what the hell does that mean? In my mind "migration" means you were at point A and then moved to point B.

There was no point A to begin with. Remember, back in Oct 1st, he put this post about strengthening customer support  and that after 4 months of "study" they had implemented a new system with ticketing. That ticketing vanished soon after, and I kept asking why. It's now back with the CEO saying "migration complete" which makes me laugh - it wasn't there to begin with so what was the migration? Just making stuff as they go along.

So it took then 4 months to "study", implement a FAIL system, and then spend another month+ to bring back essentially what is was to begin with. How brilliant.

Saturday, November 5, 2011

100+ employees, someone could help this guy!

I haven't posted much because not much is happening. But look at this post in conclave today - poor guy has been waiting since June!


I mean, c'mon. NI has been waiting for Ice Cream Sandwich. They aren't selling Adam 1 anymore. They have 100 or more employees! And can't one of your busy engineers or managers help him out with some truth for a change?


 


 





Update: the link doesn't work.Maybe the author deleted it, but quite likely that NI decided to as well. "if you ignore them they will go away"

Tuesday, October 11, 2011

What's going on at Notion Ink?

Here are three things I've noticed.

1. Posts on conclave has almost slowed down to a trickle/nothing. Think of this - the company's official forum has 0 new posts in the last 24 hours. Nothing.

2. The much touted, "researched for 4 months" customer support site is up but voila, there is no link anymore to submit a ticket. Why? Why did this vanish?

3. Flipkart - an indian online retailer - now has a bunch of Adam's for sale. No mention of it on NI's websites or blogs. How did Flipkart get hold of them? One theory - NI is liquidating their stock because no one in their right mind would be buying Adam 1 / or their inventory hasn't cleared yet.  NI's own site & their support site FAQ says the only way to buy an Adam is via an Invite... if so, why are they on sale on Flipkart? (yes, possible Flipkart purchased them in bulk from NI and is trying to sell them... would you actually believe they did that? I don't.)

These are bad signs.

Monday, October 10, 2011

Where is the ticket submit on the new support site?

anyone noticed that new posts on conclave has trickled down to 1 or 2 per day?

And 10 days ago Rohan unveiled his 'support system' after about 6 months of wait (since he first spoke of it) and after 4 months of study of several other system. The end result of 4 months of "study" of support systems? A very basic FAQ & an anemic troubleshooter, and now I cannot even find the submit ticket (for the last 3-4 days). Isn't that supposed to be #1 on the system? Where is it?

Can someone point out to me how you would submit a ticket because I cannot find it on the site. I definitely remember it being there the first day of the unveiling.

Either I'm being a clueless idiot and can't find something obvious on the website, or this is Notion Ink being absolutely incompetent again. This is how it looks to me (~4 PM UK 10th Oct)



Let me repeat: After 4 months of "study" by the CEO of the company, what you get is a basic FAQ and "troubleshooter", hahahahahahaha. Genius. This company blows all my expectations out of the water. Such speed, such rapid progress!

Thursday, October 6, 2011

Sunday, October 2, 2011

Notion Ink Support site... finally!

So, finally, Notion Ink seems to have gone live with a support system. That's a good thing, no complaints from my end. Now of course one needs to see how quickly they respond to the tickets and how well they manage it.

Here's the journey -- in Rohan's own words

03 March 2011
Dev team is maintaining a TRAC (moved out from wikidot now) for the current development process which will be opened for all to see, especially the wiki part

29 March 2011
In a couple of days, Notion Ink will go live with its forum and next, live chats with the moderators and support staff will start

28 May 2011

Last 6 weeks we were integrating all support pieces to an advanced online system, which you will soon see go live on support.notionink.com.

So finally, On Oct 1 2011, a basic support system fell in place - keep in mind that in 28 March they were already 6 weeks into it -- which means it took them about 5 and 1/2 months for a basic ticketing system. Now that kind of speed is....

In his blog he says a few things that make my head scratch - why would he spend 4 months studying customer support systems of big companies?! I mean 2 1/2 years after the company started does it require special customer research to figure out that you need to be closer to customer... it all sounds strange. Anyway, his dear supporters are all ecstatic, but see the complete lack of responses to his new posts - tells you that all interest has pretty much dried up.

But, it's finally there. And I will dutifully update the 'list of things done' now in fairness.